SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-40 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of carsdecal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of carsdecal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Ukraine 4 weeks, packed well, lamps working, shine bright, current 2,4a, T. E. The power corresponds to the declared, while the purchase is satisfied, let's see for durability. On the photo compared with the old ones, also led, only the LEDs are located on two sides, so here are the new lights brighter and in all directions, I recommend *****
While I did not put, in appearance of norms, I'll write to
super
Not working one bulb, what to do?!!!
Terrible power super thank you
Bright good lamps, in lenses STG smooth, shine brighter than the flat analogs of this store, for low/high beam just right, the road is visible better than with halogen.
Everything is fine. I recommend the goods and the store.
Everything came whole. Later I will add a review as I put on the car
I haven't tried them yet, because I ordered 3 pairs of different references and only received 2, I contacted the store and they fixed the inconvenience very quickly, the pair I need is already on the way, when I try them I will leave additional comments. 2 years ago I bought this brand for a Great Wall M4 and they still work smoothly, until recently my car presented a short and the H7 burned, I buy these lights again because they are of good quality and have a powerful beam of light, then I inform you how it went. It should be mentioned that the lights came in nicely packed.
Very bright lamps. In the lenticular optics under halogen shine perfectly.
They illuminate very well. But you can see much more in reflector than projector
20 days came to Turkey packing very nice auris hir2 I bought it as others created big difference lighting very nice
Very suitable for lenses. Shine really VERY BRIGHT. Before these were the expensive novsight - these bulbs (Hlxg) are much better and cheaper! They shine well even in the rain. And speaking in dry or snowy weather - they shine like lasers. The fan is not audible. I'm squeamish, but I'm glad I bought a cheap but premium lamp, definitely recommend! The computer does not give an error.
Swieca very well
Equipped with power but looks to be the good
Geros lemputės,puikus bendraujantis pardavėjas no social insurance debt. Labai gera parduotuvė,jau ne pirmą kartą užsisakinėju,niekad nenuvylė!Rekomenduoju!
super
Excellent lighting thank you
Renault Kaptur, shine very well, it's probably 2 bulbs that fit this car, the first were dixel X bright C9 + 2 but unfortunately now do not find them.
cool....
All as in the photo in the work did not check, if I add something.
Shine well
The goods came, tracked,-the performance is very beautiful. Seller thanks! Shine with a bright white ray, halogen rest. Put on Kia seed,-had to play a little to shove and at the same time adequately worked corrector. Let's see how much they are enough, in the future I will write as exploited.
.
Installed in the middle light, everything is cool now I will order the same in the far! Illuminates very well
Delivery two weeks. The store is very good, I recommend.
Lamps liked. Come quickly. It is convenient that the connector is universal, can be inserted in both positions, in case the polarity is confused.
Light not included.
Received in 16 days to Chile. I bought socket 9012, it looks better quality than previous 4 side model. Not bluish white light, not yet tested on road
Lamps are just super compared to conventional diodes, ordered HB3 on Solaris 16G. In the lenses, shine very well, I roll 3 years on the diodes these are the most chic, if the year works Super, in the fogs the usual diode but this company has been working for more than a year. A little long sending but it's because of this coronovirus, and so everything is clear!!
Shine bright, the quality is good!
Shines perfectly, on the wet road left to check. Not worse than xenon! the first photo of xenon, the second diodes.
Not bad lights I expected more brightness, of which and tested are the best or produce dark areas by having this unique shape, I recommend them and the store
Come whole, work
Excellent lamps, put on Jett 6 2013 in the fog lights error does not give, shines very bright in the dark and even during the day, but in the fog did not try, the cooler noise moderately, the quality is good, delivery fast about 2 weeks to Pyatigorsk, packing whole not crumpled. when the ignition is turned on, no matter whether the fog light is on or not, several times the lamps pulse. Already 2 weeks I use everything works fine. The difference with halogen kalesalnye shines brighter percent by 300-400 brighter. I recommend lamps.
thx ! good
great brightness, very good item
Nopea toimitus. Testattu että toimivat. Ei vielä asennettu. Very fast delivery. Tested them to work. Not installed in the car
Heinder 2011. I tried many options. This one is undoubtedly the best. You won't regret it.
Beautifully candle, I am satisfied Recommend
Corona virus because late arrival, but definitely dont than halogen light
Perfect white light and powerful
The shipment was delayed due to Chinese New Year and coronavirus. On Toyota IQ came up, works, but hang out, you need to put a sealing rubber band or tape to wrap. Let's see how much will work.
The lamps work fine.
Got all the whole, shine perfectly
Very helpful acquisterò New
Description with insulated portable corona virus because shipping some late is hadn't well arrive together Original bulb with replacement after the test and sense of more than two times splashes feeling
Work very well. Thank you!
Perfect
They light enough
Shine well. good product
Order delivered in 42 days. Packed qualitatively. On the car has not yet installed, did not check.
They light well but it's not what they write, it doesn't light 3 times more than halogen, they might light up a little more
Lamps are good. Shine well. But for me I think 4300 K was better. Who wants cold white light then buy in appearance and work quality is good.
excelente
delivered today. Material, processing, packaging, looks good. I have to test the light output
The view is executed qualitatively, let's see how long it will last!
Candle supet
Fast arrival light with four. Intersted. 12v LED Downlight results. Halogen transformer protection. incredibly bright.
OK
super